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Digital Employee Experience, or DEX, is a measure of how well a user interacts using the technology. After the Covid-19 epidemic, which saw significant changes in global workplaces, it became crucial that users have a positive experience. The employees have had the opportunity to experience a new work environment through digitalization. Employees now work remotely so they can maintain social distance and protect themselves against the coronavirus. To make it easier to work from home and provide better support, we offer remote workplaces. Digital employee experienceEffective IT tools are essential for any organization. These tools will allow you to have a complete view of your organization’s productivity and the employees’ experience in the workplace. It is possible to identify and fix the issues by providing effective visibility and control of the users’ physical endpoints as well as their experience metrics.
How can you improve the digital experience of your employees?
The key to making employees happy and improving their digital experience is a positive working environment. IT professionals need to be able see what’s happening between VDI and applications as well as the physical endpoints. The professionals can use two methods to identify environmental issues and optimize the user experience.
- Proactive Synthetic Monitoring
The proactive Synthetic monitoring method monitors the accessibility of web-based and virtual resources, EUC virtual apps, and VDI desktops. This monitoring method not only provides notifications about accessibility of devices, applications and network resources, but also helps you to identify accessibility issues before they are faced by users. This method will make employees happy and improve their productivity.
The real-time optimization technique is best if you want to improve the digital experience across all endpoints, both physical and virtual. This optimization method is ideal for fixing issues that arise in users’ desktops or virtual apps. In order to collect real-time metrics, an organization must monitor its EUC environment. This method can be used to troubleshoot, identify, and resolve issues before they affect employees’ productivity. This method allows you to view the entire working environment, including VDI and servers. This method is useful in creating an environment that is easy to use and productive for users.
Why is the digital employee experience important?
An organization can control remote workplaces and monitor employees’ progress via digital employee experience. This allows an organization to improve its productivity and spot technological issues. This makes it possible to detect and fix issues before users experience them. This improves the working environment and ensures that employees are happy and productive.
Effective end-user support is essential to enable employees to work with complex technologies within the VDI environment. Effective help-desk staff should be available to provide support via interactive charts and user session shadowing so that end-users can solve their problems.