Now Reading
Universal Executives Apologize for Failed Leadership, Resulting In Allegated “Toxic” Work Environment

Universal Executives Apologize for Failed Leadership, Resulting In Allegated “Toxic” Work Environment

universal orlando
universal orlando

Credit: Universal Orlando Resort

Universal Orlando Resort Executives recently reached out to Team Members and apologized for “failed leadership” inA video taken by West Orlando News.

According to the report West Orlando News, Team Members at Universal Orlandos Guest Contact Center provided feedback on a “Cultural Assessment” from the “Fair Employment Practices Team.”

Universal Orlando Islands of Adventure
Credit: Universal

Fernando Flores, Vice President of Universal Parks & Resorts Vacations and Consumer Sales Operations, told the Team Members that Universal had not provided them “with the leadership and support” that they deserved.

Flores acknowledged that I understand and recognize that we have not provided you with the leadership or support you deserve. I am sorry for this. I know there is work to be done and we will continue to do so.

Alice Norsworthy (President of Global Marketing for Universal Parks and Resorts), said another executive that she would visit the Universal Orlando Guest Contact Center office when she returns from Beijing, where it just opened its new Resort.

Norsworthy says in the video that understanding your perspective is essential. We are all committed to creating an inclusive environment that Team Members can thrive in and where everyone is proud to work.

Universal Orlando Resort
Image Credit: go.carolinas.aaa.com

Both Universal Orlando executives promised to create an action plan that would be implemented “in the coming weeks.”

The details of the situation at Universal Guest Contact Center are not known. However, the report states that Flores moved his office from the backlot of the parks to the offsite leased warehouse location where the Guest Contact Center is. The publication states that staffing is not reaching adequate levels and many are quitting because of a “toxic work environment.”

Below is the video from West Orlando News

See Also

More On Universal Orlando Resort

Universal Orlando Resort has many incredible and thrilling attractions that you won’t want to miss. Hogsmeade is a place where you can enjoy the following: Harry PotterThe Forbidden Journey, Hagrids Magical Creature Motorbike Adventure, The Flight of the Hippogriff, and the Forbidden Adventure, Hagrids Magical Creature Motorbike Adventure and Hagrids Magical Creature Motorbike Adventure. Jurassic WorldVelocicoaster. Skull Island. Reign of Kong. The Amazing Adventures of Spider-Man. The Incredible Hulk Coaster. And many more at Universal Islands of Adventure.

Don’t forget to check out all the incredible attractions such asDespicable MeMinion Mayhem and The Simpsons Ride, E.T. Adventure Ride Harry PotterThe Escape from Gringotts, Men in Black: Alien Attack, Hollywood Rip Ride RockIt and many other attractions are all located next to Universal Studios Florida. Epic Universe, the largest Universal Park in the World, is currently under construction. It is expected to be completed by 2025.

What do you think about the reported working environment at Universal Orlando Resort Please comment!

You can now visit Universal Orlando Resort!Click here to start planning your vacationYou can visit Universal Studios Florida, Islands of Adventure and then grab a meal at CityWalk. Do you want to make a splash in the water? Volcano Bay is available for you. Universal will provide you with an action-packed adventure just like in the movies, with so many events like Mardi Gras or Halloween Horror Nights. The Wizarding World of Harry Potter is not to be missed! Universal is also working on the Epic Universe, the largest theme park it has ever built. It is expected to open in 2025. Or, why not take a trip to Universal Studios Hollywood and experience the movies?

View Comments (0)

Leave a Reply

Your email address will not be published.